Effective Date: Nov 20, 2025
This Privacy Policy explains how Askoko (“we,” “us,” or “our”) collects, uses, shares, and protects information in connection with your use of our AI Customer Support Bot service (the “Service”), including our Telegram integrations and website access.
1. Introduction and Scope
We are committed to protecting the privacy of our users and their end-customers. This policy applies to:
- Customer Data (Our Clients): Information we collect from users who register for and subscribe to our Service (e.g., project founders, community managers).
- Service Data (End-Users): Information processed by our Bot when communicating with your end-users (the community members).
2. Information We Collect
We collect information through two primary channels:
A. Information Provided by Our Clients (Customer Data)
This data is collected directly during account registration, subscription, and platform usage.
- Identifiers: Name, email address, Telegram username, company name.
- Billing Data: Payment information (processed via a third-party payment processor, we do not store full credit card details), billing address, subscription history.
- Configuration Data: API keys, Bot tokens, and Bot configuration settings used to deploy the Service.
- Knowledge Base Content: Documents (e.g., Whitepapers, FAQs, technical documents) uploaded by you to train your customized Bot.
B. Information Generated through the Service (Service Data)
This data is processed when your community members interact with your customized Bot.
- Chat Logs: Transcripts of conversations between the end-user (community member) and the AI Bot.
- Identifiers (Non-Personal): End-user Telegram IDs or unique identifiers, time of interaction, and language used.
3. How We Use the Collected Information
We use the information we collect for the following purposes:
| Purpose | Data Used | Legal Basis (for GDPR/UK GDPR) |
| Service Delivery | Customer Data, Service Data | To fulfill our contract with you. |
| AI/Model Improvement | Service Data (Aggregated/Anonymized): Used to monitor model performance, improve response accuracy, and develop new features for the Service. | Legitimate Interest (improving the quality and functionality of the Service). |
| Billing and Accounting | Billing Data, Identifiers | To fulfill our contract and comply with legal obligations. |
| Marketing and Communication | Identifiers (Email) | Consent (for marketing emails) or Legitimate Interest (for service updates). |
| Security and Compliance | All data types | To protect our system and comply with legal requirements. |
4. Data Sharing and Disclosure
We only share your information with third parties as described below:
- Third-Party Service Providers: We use external companies for payment processing, data hosting (e.g., cloud providers), and analytics. These providers are bound by strict confidentiality and data protection terms.
- Affiliate Partners: If you enroll in our Affiliate Program, we share necessary information to track referrals and calculate commissions.
- Legal Compliance: We may disclose data if required by law, subpoena, or to protect our rights, property, or safety, or the safety of others.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.
5. International Data Transfers (Applicable to Global Web3 Users)
Our Service operates globally. Your data, including Service Data and Customer Data, may be transferred to, stored, and processed in countries outside of your home country (such as the United States), where data protection laws may differ.
- GDPR Compliance: For data transfers originating from the EU/UK, we rely on legally recognized transfer mechanisms, such as Standard Contractual Clauses (SCCs), to ensure your data is protected according to EU/UK standards.
6. Data Retention and Security
- Data Retention: We retain Customer Data for as long as your account is active or as necessary to provide the Service. We retain Service Data (chat logs) only for as long as required for model performance analysis and compliance, typically removing identifiable information after [Specify Timeframe, e.g., 90 days].
- Security: We implement technical and organizational measures (e.g., encryption, access control) designed to protect your data from unauthorized access, loss, or misuse.
7. Your Data Rights (GDPR/CCPA/CPRA)
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of the personal data we hold about you.
- Right to Rectification: The right to ask us to correct inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.
- Right to Object/Opt-Out: The right to object to or opt-out of certain processing, including the sale or sharing of data for targeted advertising (especially relevant under CCPA/CPRA).
- Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@askoko.com.
8. Children’s Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the “Effective Date” at the top.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Askoko Email: info@askoko.com or telegram: https://t.me/askoko_com.